RareMart Terms & Conditions

Last updated: 29 September 2026

1. Overview

These Terms & Conditions govern your use of the RareMart website and your purchase of products from RareMart.

By accessing our website or placing an order, you agree to these Terms & Conditions.

RareMart is operated by a UK sole trader.

2. Access and Accounts

You may browse and use the RareMart website for lawful purposes only.

If you create an account or provide information when placing an order, you must provide information that is accurate and complete.

You are responsible for keeping your account information and login details secure.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, prices and availability shown on our website are accurate.

Product images are provided for illustration and may vary slightly from the actual product.

We reserve the right to limit quantities, discontinue products or make changes to product information where necessary.

Nothing in this section affects your statutory consumer rights.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to product availability and our acceptance of the order.

We may refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there is an obvious pricing or listing error;

• information supplied by the customer is inaccurate;

• we reasonably suspect fraudulent or unauthorised activity; or

• an order cannot reasonably be fulfilled.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

5. Prices and Payment

All prices are displayed in pounds sterling unless otherwise stated.

Prices will include applicable taxes where required by law.

Any applicable delivery charges will be shown before you complete your purchase.

You agree to provide accurate billing and payment information.

We may correct pricing or other errors. Where required by law, we will give you the option to confirm your order at the corrected price or cancel the order.

6. Shipping and Delivery

Available delivery options, delivery charges and estimated delivery times will be displayed during the ordering process.

Delivery times are estimates unless a specific delivery date or period has been expressly agreed.

We will make reasonable efforts to dispatch and deliver orders within the applicable timeframe.

Where applicable law requires delivery within a particular period, your statutory rights will apply.

We are not responsible for delays caused by circumstances outside our reasonable control, subject to your statutory rights.

7. Intellectual Property

Unless otherwise stated, the content of the RareMart website, including text, graphics, logos, photographs and other materials, is owned by or licensed to RareMart.

You must not reproduce, distribute, modify or commercially exploit our website content without permission, except where permitted by law.

Third-party names, trademarks, logos and other intellectual property remain the property of their respective owners.

8. Contact Information

RareMart

Business address:
1 Brokesby Dr
Leicester
LE4 3PA
United Kingdom

Email:
support@raremart.co.uk

For questions about orders, products, returns, refunds, complaints or these Terms & Conditions, please contact us using the details above.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

Third-party websites and services may have their own terms, conditions and privacy policies.

We are not responsible for the content, availability or practices of third-party websites or services, except where liability cannot lawfully be excluded.

10. Shopify

RareMart uses Shopify to provide the online commerce platform through which products are sold.

Your purchase is made from RareMart and not from Shopify.

Shopify is not responsible for the products sold by RareMart or for fulfilling your order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use and protect personal information when you use our website or purchase products from us.

12. Reviews and Feedback

If you submit reviews, comments, suggestions or other feedback, you must ensure that the content is lawful and does not infringe the rights of others.

You must not submit fraudulent, misleading, abusive, defamatory or otherwise unlawful content.

We may remove content where we reasonably believe it breaches these requirements or applicable law.

13. Errors and Changes

We may correct errors, inaccuracies or omissions and update information on our website where reasonably necessary.

We may change or discontinue products, services or website features.

Changes will not affect rights that have already arisen from a completed purchase or that cannot legally be affected.

14. Prohibited Uses

You must not use the RareMart website:

• for any unlawful purpose;

• to violate applicable laws or regulations;

• to infringe intellectual property or other rights;

• to submit false or misleading information;

• to interfere with the security or operation of the website;

• to attempt to gain unauthorised access to systems or accounts;

• to use automated systems, bots or agents in a manner that interferes with the website or breaches applicable restrictions;

• to engage in fraudulent purchasing activity; or

• to abuse, harass or harm other customers, RareMart or our staff.

15. Termination

We may suspend or terminate access to the website where reasonably necessary, including where a user breaches these Terms & Conditions or applicable law.

Termination does not affect any rights or obligations that arose before termination.

16. Consumer Rights and Product Warranties

Nothing in these Terms & Conditions excludes, restricts or limits any statutory rights or remedies that cannot legally be excluded or limited.

United Kingdom

Consumers have statutory rights relating to the quality, description, conformity and fitness for purpose of goods.

For eligible online purchases, consumers generally have a statutory right to cancel within the applicable 14-day cancellation period.

These statutory rights apply in addition to any voluntary returns policy offered by RareMart.

European Union

Where EU consumer law applies, consumers may have statutory withdrawal rights for eligible distance purchases and legal guarantee rights relating to goods.

Nothing in these Terms & Conditions is intended to restrict rights that apply under mandatory EU consumer protection law.

Australia

Where Australian Consumer Law applies, consumers have statutory consumer guarantees and may have rights to repairs, replacements, refunds or other remedies depending on the circumstances.

Nothing in these Terms & Conditions excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law.

Other Countries

If mandatory consumer protection laws in your country provide rights that cannot legally be excluded or limited, those rights continue to apply.

17. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable consumer law.

Before returning an item, customers should contact us at support@raremart.co.uk so that we can provide the appropriate return instructions and return address.

Nothing in our Return and Refund Policy or these Terms & Conditions affects your statutory consumer rights.

18. Disclaimer

To the extent permitted by law, RareMart does not guarantee that the website will always be available, uninterrupted or error-free.

Nothing in these Terms & Conditions excludes or limits any warranty, condition, liability or right that cannot legally be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by law, RareMart will not be liable for indirect or consequential losses arising from use of the website or products purchased through it.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or statutory consumer rights that cannot legally be excluded or limited.

20. Indemnification

To the extent permitted by law, you agree to compensate RareMart for losses or reasonable costs arising from your unlawful use of the website or your breach of these Terms & Conditions.

This section does not affect any consumer rights that cannot legally be excluded or limited.

21. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

22. Entire Agreement

These Terms & Conditions, together with our other applicable policies, constitute the agreement between you and RareMart concerning your use of the website and purchases made through it.

Nothing in these Terms & Conditions removes or limits rights that apply under mandatory law.

23. Assignment

You may not transfer your rights or obligations under these Terms & Conditions without our written consent, except where permitted by law.

We may transfer our rights or obligations where reasonably necessary in connection with the operation or transfer of the business, subject to applicable law.

24. Governing Law and Consumer Rights

These Terms & Conditions are governed by the laws of England and Wales, unless mandatory consumer protection law applicable to you provides otherwise.

If you are a consumer, nothing in this section prevents you from relying on mandatory consumer protection rights available to you.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on the RareMart website with the applicable updated date.

Changes will not retrospectively affect completed purchases or rights that have already arisen.