Shipping policy
RareMart Shipping Policy
Last updated: 29 September 2026
1. Shipping Services
RareMart currently offers the following Royal Mail delivery services:
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Royal Mail Tracked 48
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Royal Mail Tracked 24
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Royal Mail Special Delivery Guaranteed by 1pm
The delivery options available for your order, together with the applicable delivery charge, will be displayed at checkout before you complete your purchase.
2. Order Processing
We aim to process and dispatch orders as quickly as reasonably possible.
Orders are normally processed during our usual business days.
Once your order has been dispatched, you will receive confirmation and tracking information where available.
Please note that the Royal Mail delivery service selected at checkout relates to the delivery service after your order has been dispatched.
3. Delivery Times
Royal Mail Tracked 48, Tracked 24 and Special Delivery are services with different delivery aims.
The delivery service selected at checkout will determine the Royal Mail delivery service used for your order.
Delivery times are estimates or service aims and are not guaranteed unless the service specifically provides a guaranteed delivery commitment.
Where no specific delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within 30 days.
Nothing in this Shipping Policy affects your statutory consumer rights.
4. Delivery Charges
The applicable delivery charge will be clearly displayed during checkout before you place your order.
Delivery charges may vary depending on the delivery service selected and the order.
5. Tracking
Royal Mail Tracked 24, Tracked 48 and Special Delivery provide tracking or delivery confirmation features.
Tracking information will be provided after your order has been dispatched.
You can use the tracking information provided to check the progress of your delivery.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you believe you have provided an incorrect delivery address, please contact us at support@raremart.co.uk as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched.
7. Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us at support@raremart.co.uk.
We will provide reasonable assistance in investigating the delivery with Royal Mail where appropriate.
Delivery delays can sometimes occur due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, operational disruption or other unforeseen events.
Your statutory consumer rights are not affected by delivery delays.
8. Damaged Parcels
If your order arrives visibly damaged, please contact us at support@raremart.co.uk as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging and the affected product to help us investigate the issue.
This does not affect any statutory rights you may have regarding faulty, damaged or incorrectly supplied goods.
9. International Shipping
Where international delivery is available, the available destinations, delivery options and applicable delivery charges will be shown during checkout.
Customers purchasing from outside the UK are responsible for complying with any applicable import requirements in their destination country.
Depending on the destination and applicable rules, additional customs duties, import taxes or other charges may apply.
International delivery times may be affected by customs processing and other circumstances outside our control.
10. Delivery Restrictions
Certain products or destinations may not be eligible for particular delivery services.
Any applicable delivery restrictions will be communicated during the ordering process where possible.
11. Contact
If you have any questions about shipping or delivery, please contact us:
